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Click the Start button and open the Control Panel. Note: It may take a minute or two for the programs to be populated. Expand Remote Server Administration Tools. It will take a couple minutes to load the Windows features. Close the Control Panel. Lab 3: Troubleshooting Login Problems 29 What are the settings for Password Policy?
Enforce password history: Maximum password age: Question 7 Minimum password age: Minimum password length: Password must meet complexity requirements: What are the settings for Account Lockout Policy? Account lockout duration: Question 8 Account lockout threshold: Reset account lockout counter after: Question Can you change the Account Lockout settings.
If not, why? For the domain name, type Contoso and click OK. Expand Forest, expand Domains and expand constoso. Right-click the Default Domain Policy and select Edit. Account lockout duration: Question 10 Account lockout threshold: Reset account lockout counter after: Expand contoso.
Right-click Users and select New User. Create a user called TestUserxx where xx is your student number. Click the Next button. Assign the password of Password Deselect the User must change password at next logon option. What is the Full Name? Question 11 What is the user logon name? Right-click the TestUserxx account and select Add to a Group. Type in Domain Admins and click OK. Log out as Administrator and log in as TestUserxx contoso.
Log out as TestUserxx. Attempt to log in as TestUserxx with the password of password three times. Attempt to log in as TestUserxx with the password of Password Open Active Directory Users and Computers. Right-click TestUserxx and select Properties. Click the Account tab. Deselect the Unlock account option and click the OK button.
Log in as TestUserxx. Right-click TestUserxx and select Disable Account. Log out as Administrator and try to log in as TestUserxx. Open the Active Directory Users and Computers.
Right-click the TestUserxx account and select Enable Account. Right-click the TestUserxx account and select Properties. Select the Account tab and click Logon Hours. Select the current hour and click Logon Denied. Log out as Administrator and log in as TestUserxx.
Highlight the hour that you restricted before and click Logon Permitted. Because of this, you will be asked to troubleshoot them from time to time. During this lab, you will look at how to reset a computer account. Find and right-click your computer. Delete the computer account. Click Change settings. Lab 3: Troubleshooting Login Problems 33 Select Workgroup and type Workgroup for the Workgroup name.
Click the OK button. When it gives you a warning saying that you must know the password of the local administrator account, click OK.
Click OK when the Windows Security dialog box appears. When the Welcome to the Workgroup workgroup appears, click OK. When it says to restart your computer, click OK. Click the Change button again. Find your computer account and right-click your computer account. Select Reset Account. When the account has been successfully reset, click OK. Try to log on to the computer again.
Once more, log in as a local administrator and add your computer back to the domain again. As a worker with the Contoso Ltd. Open the Control Panel. Click User Accounts and then click Credential Manager. Click Add a Windows credential. Open Remote Desktop Connection. Make sure it is the same name that you specified in the Credential Manager.
Notice the User name that appears. Click the Connect button. Question So why did the login fail? Go back to Credential Manager. Specify the password of Password Click the Save button. Unfortunately, you will have to log in a second time. In addition to the computers, you will also require the software listed in Table to complete Lab 4. The wireless network will allow users to stay connected while at the corporate offices.
The VPN connection will enable users traveling or working from home to connect to the company network through the Internet. Click Start and click Control Panel. The Network and Sharing Center control panel appears. Click Set up a new connection or network. Select Connect to a workplace and click Next. The How do you want to connect?
The Do you want to set up an Internet connection before continuing? In a classroom lab environment, the Do you want to set up an Internet connection before continuing? In a virtual lab environment, the virtual network is not connected to the Internet, but you will bypass the Internet link for the purposes of this lab. In the Internet address text box, type rwdc Select the Allow other people to use this connection check box and click Next.
The Type your user name and password page appears. In the User name text box, type Administrator. In the Domain optional text box, type contoso and click Create. A The connection is ready to use page appears, which logs in to the VPN server. Click Close. Go back to the Network Connections dialog box by clicking the Change adapter settings in the Network and Sharing Center.
Finally, click the Connect button. Click Change Adapter settings in the left panel. Right-click Local Area Connection and select Properties. Record the IP address, subnet mask and default gateway. IP address Subnet mask Default gateway 6. Select Obtain an IP address automatically. Then click the Connect button.
Question What error appeared? Open the Local Area Connection Properties box again and reset the IP address, subnet mask, and default gateway back to the settings you recorded in step 5. Open a command prompt and try to ping rwdc Change the Host Name to Try to connect to the server again.
However, Question you still cannot connect to the VPN server you keep getting 5 error while no one else is having any problems. Therefore, what is most likely the problem? Close the Error Connecting dialog box. Click the Security tab and select Advanced settings. Click the User preshared key for authentication option. Specify the Password Click the Security tab and click the Advanced Settings button.
Make sure the Use certificate for authentication option is selected. Double-click Active Directory Users and Computers. Right-click constoso. When you find the user, double-click the TestUserxx account. Click the Dial-in tab. Question So what error message did you get? As a Windows technician for the Contoso Corporation, you will need to install and configure wireless connections so that clients can connect to your corporate network.
Completion time 15 minutes NOTE To perform this exercise, you will need to use a laptop or desktop with a wireless network card. Then, click Control Panel. Click Change adapter settings.
If the Wireless Network Connection is disabled, right-click the connection and select Enable. When the laptop has a built-in wireless adapter or the wireless Question adapter is physically installed on a computer and it does not 8 appear in Network Connections, what is most likely the problem if it does show in Network Connections?
Right-click the Wireless Network Connection and select Properties. Question What type of wireless network adapter do you have? Question What wireless connections are being broadcasted as 10 available? If you are using a laptop computer and you are expecting to Question see a wireless connection being broadcast but none are being 11 displayed, what should you check first?
Click Open Network and Sharing Center. Click Manage wireless networks. Click the Add button. When it asks you How do you want to add a network, click the Manually create a network profile option. For the Network name, type Contoso Deselect Start this connection automatically and select Connect even if the network is not broadcasting.
Click the Close button. Go back to Manage Wireless Networks. You should notice the Contoso01 connection there. Click Contoso01 and click Connect. Run a command to ping the default gateway. What is the SSID? Question What is the speed? Click the Details button. Notice that the IPv4 address is the same address that displayed when you executed the ipconfig command. Notice the Wireless connection icon in the taskbar. Click the wireless connection icon. Question What is the Radio Type? Click Contoso01 and click Disconnect.
Exercise 4. Click the wireless connection icon in the taskbar, right-click Contoso01, and then click Properties. Click the wireless connection icon, click Contoso01, and click Connect. Click Troubleshoot Problems. After Windows Network Diagnostics attempts to identify the problem, follow the instructions provided by Windows Network Diagnostics.
When prompted, click Detailed Information to view the Troubleshooting Report. Close the Troubleshooting Report. Click the wireless connection icon, right-click Contoso01, and click Properties. Of course, you receive the same error message. When troubleshooting why you cannot connect to a certain wireless network, what are the four things that must match? Question 16 2. Confirm that you can connect to the wireless network.
In addition to the computers, you will also require the software listed in Table to complete Lab 5. Therefore, you need to determine whether problems are specific hardware problems, software problems, or a problem with a driver that allows the hardware to interface with the operating system and applications.
Unfortunately, the computer has stopped responding several times per day. Since power seems steady, you want to run the memory diagnostic tool. Note: You might need to press F8 repeatedly. When the System Recovery Options dialog box appears, click the Next button. Click Windows Memory Diagnostic.
The computer will automatically reboot and start the memory diagnostic. When the diagnostic tool is completed, it will reboot. The actual diagnostics will take some time to complete. Exercise 5. So you decide to run the disk tools to see if you can find a problem with the disks. Click the Start button and Select Computer. Right-click the C drive and select Properties.
Click the Tools tab. Click the Check Now button under Error-checking. For sake of time, keep the default settings and click the Start button. When a dialog box appears that says Cannot check the disk while it is in use, click the Schedule Disk Check button. Close all dialog boxes and reboot Windows.
Click the Defragment now button under Defragmentation. Click the Defragment disk button. You would also like to see what was detected in your system. Click the Start button and select Devices and Printers. Question What external devices do you have? Close Devices and Printers. Right-click Computer and select Properties. Click Device Manager. Expand Computer and notice the drivers assigned to the computer. Lab 5: Troubleshooting Hardware Issues 49 7. Expand Disk Drives. Question What disk drive s do you have?
Right-click the drive and select Properties. Click the Volumes tab. Click the Populate button. Notice the logical volumes that appear. Click the Driver tab. Question Who is the provider and what is the driver date, the driver version, 3 and the digital signer? Expand System devices. Notice all of the drivers.
Expand Network adapters. Right-click your network adapter and select Disable. Question What icon appeared for a disabled device? Right-click your network adapter and select Enable. Signed drivers make sure that the driver has been thoroughly tested and includes a digital certificate showing where the driver came from and that it has not been altered.
During this scenario, you are going to check for unsigned drivers. Click the Start button, click All Programs, click Accessories, right-click Command prompt and select Run as administrator. At the command prompt, execute the following command: sigverif.
Question How many unsigned drivers did you find? What are they? Click the Close button to close the Signature Verification Results dialog box.
Close the i tool. Double-click the unsign file. Scroll through the text file and determine which files are signed and which files are not signed. Close Notepad and the command prompt. And from time to time, hardware components fail. Therefore, besides making sure the correct driver is loaded and the correct software components are installed and enabled, you may need to troubleshoot and replace hardware components.
Completion time 20 minutes NOTE Different from the other exercises, this exercise is a paper exercise in troubleshooting computer problems. You work for the Contoso Corporation. You get a call from a user saying that her computer will not turn on. Probably before you start troubleshooting, you should introduce yourself and assure the customer that you are there to help. Next you should get information on who the user is and how to contact that person. So when talking with the user, you should let the user explain the problem and only ask questions initially for clarification.
So up to this point, the user has said she came in as she does every morning and turned the power button to her computer on but nothing happened. So the user has said nothing has happened when she tried to Question turn the computer on. So far, you have no other information.
Question What is the first obvious thing you should have the user 8 check? Within the corporation, most computers are plugged into a Question surge protector. Therefore, what should you also have the 9 user check?
Question Can you think of anything that you can have a user check? At this point, you decided that there is not much more you can do for the user over the phone. So you decide to go pick up her computer. You get to her office and confirm that the computer will not boot and that it is connected properly. When you get back to your cubicle, you connect her computer to your monitor, keyboard and mouse and you confirm that the computer still does not start.
Question What should your next step be? You check that all connections and cables are present and connected properly. If all the connections are connected properly, which item most Question likely failed if you have no lights and no fan, and the computer 12 provides no beeps and is a high-failure item? You made sure that your AC outlet is supplying power and that the power cable is connected properly to the computer Question and the internal cables are connected properly. Before you 13 replace the power supply, what is an easy item that is overlooked on power supply that may cause the system from not powering on?
So you replace the power supply and everything comes up fine. Question If the system still did not work, what are the two primary 14 components that mostly cause the computer not to boot? Before you replace the power supply, you could also use a NOTE voltmeter or multimeter to measure the output of the power supply.
Scenario 2: Computer Keeps Rebooting 1. A user calls you and says that after turning on the computer, the computer reboots after 15 or 20 minutes. Since the computer is constantly rebooting, the user is not getting much work done. Lab 5: Troubleshooting Hardware Issues 53 3. You also ask when the problems started occurring and if the user has seen any of this before. The user says it started this morning and the user has not seen the problem before.
Before you go to his office, what should you instruct that user to try? Question When a computer reboots randomly after a certain amount of 15 time, what usually causes this type of behavior? Assuming that a component such as a fan has not failed, Question what could you check externally that might cause a system to 16 overheat? These questions and answers provide you with the experience of taking the actual test. Microsoft Exam Preparation from Testkingworld. They are your access to high technical expertise and accelerated learning capacity.
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